The Hanna Company started in Italy in 1978 and has enjoyed consistent growth resulting in 54 dedicated sales and technical support Hanna offices in 33 different countries.

The wide product range that we supply is the result of our investment in 4 Research and Design centers and our ability to produce high quality products at globally competitive prices. Hanna products are manufactured by Hanna people in one of our 5 manufacturing plants, giving us total control over the quality and the competitive price of the finished item.

From the outset our philosophy has been to provide the world with an easy to use, competitively priced and common sense answer to their testing needs.

As a world leader of scientific instrumentation and test kits a fundamental aspect of our company is research and development. Our 4 R&D teams are continuously challenged to invent new measurement solutions which we can introduce to the world.

Where is Hanna Instruments in the UK, and how do I contact you?

When buying over the internet it's nice to know who you are dealing with. Here in the UK, we are based in Leighton Buzzard, Bedfordshire. Our company details and company registered address are as follows:-

Hanna Instruments Ltd

Eden Way

Pages Industrial Park

Leighton Buzzard  

Bedfordshire    LU7 4AD

Telephone:- 01525 850855    Fax:- 01525 853668    Email:- sales@hannainst.co.uk                                                              

Company Registration Number:- 2166999       Company VAT Number:- 479 1396 03

Shopping On-line, Refunds, Order Cancellations and Returns Policies

Shopping On-Line

When you have decided what it is you would like to buy, you can simply click on the 'Add to Basket' button that appears next to the Qty box alongside each product entry within the Hanna Store. Carry on with your selections, and when you are ready, just click on the Checkout text which appears at the top right-hand side of your screen.

To ensure your details are kept safe and sound, we use Worldpay for all our on-line transactions. Worldpay are part of The Royal Bank of Scotland Group and all transactions are fully encrypted to ensure your card details remain safe and secure at all times.

If for any reason you'd rather not type your credit card details into our site, then you can of course simple phone us and we'll take your order over the telephone.

Refunds and Order Cancellations Policies

You have the legal right to cancel your order within seven working days or receipt of goods. You may cancel your order by:-

(a) sending a notice of cancellation by email, fax or post ensuring that you quote your name, address.

(b) if you have already received the goods, by returning the goods unopened together with the original invoice withint 7 working days from the date you receive the goods.

Subject to the above, we will then refund you the purchase price of the goods after they have been inspected by our quality control department to ensure they are in un-used condition. Please note that you will be responsible for the costs of returning the goods to us unless we delivered them to you in error. Any missing accessories or components which were part of the original order, but are not returned will also be charged for.

Once we receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited from your credit or debit card in relation to your order will be re-credited to that credit or debit card account as soon as possible, but no later than 28 days of your order, provided that the goods you wish to return are received back by us in the condition they were delivered to you in.

What about damaged/faulty goods?

We take great care in quality control and packing of your order. In the unlikely event that you receive goods from us that are damaged or appear to be faulty, we would ask that you:-

(a) Keep all original packaging - and if possible photograph the shipment in the condition it was received. This will aid us in ascertaining the nature of the damage that occurred and will help us improve the service delivered by our courier company.

(b) Please contact us BEFORE returning any such items, this is because our products are technical in nature and it is possible that an item that appears faulty, may in fac just require the correct procedure to be followed, guidance which we can provide over the phone.

It is extremely unlikely that you will encounter either of the above issues as all Hanna products are inspected before despatch, and we take great care in the packaging and the shipping of your order. If an item is received in a damaged state, is genuinely faulty and you'd rather send it back - then subject to the items being returned in the condition they were received, we will credit the full transaction back to your credit ordebit card.